Internet Cable Solution operates primarily through inbound call interactions where customers receive assistance comparing and selecting internet service options. Importantly, we do not directly process, store, or transmit sensitive customer payment information through our website or internal systems beyond what is strictly required for referral and service assistance purposes. All service orders and payment processing occur securely within the protected environments of the respective carriers.
Website Data: We use cookies and similar technologies for basic site functionality and performance analytics. We do not collect or store customer payment information through website activity.
Call Interaction Data: Information shared during calls is used solely to facilitate service selection and transfer to the chosen carrier. We do not request sensitive personal data such as Social Security numbers, credit card numbers, or medical information through website forms.
Call Recordings: Inbound and permitted outbound calls may be recorded for quality assurance, training, compliance, and dispute resolution. Recordings are securely stored and retained for five (5) years.
No Sale of Information: We do not sell, rent, or trade customer information.
We maintain a rigorous security framework based on recognized best practices, including: Access Controls (Least-privilege access, Role-Based Access Controls, Segregation of duties), Network Security (Documented network architecture, Anti-virus/anti-malware protections, Web Application Firewalls, Intrusion Detection/Prevention Systems), Cryptography (Key management and encryption at rest/transit), and strict change management protocols.